LD Bailey & Associates - Key Performance Indicators

g Accurately measure key performance variables.

4 Productivity - “How much?”, “How many?” at “What cost?”

4 Quality - Internal measures like rejects, defects, scrap and external measures like
customer satisfaction.

4 Timeliness - Percentage of on-time performance.

4 Cycle Time - How long it takes to get from point A to point B.

4 Resource Utilization - Use versus availability.

4 Costs - Best if calculated on a “per unit basis”.

      4 Safety - Depending on the social environment, this may be an important measure.

g Include a comparative basis to assist in better understanding
     displayed performance levels.

g Target performance is important when interpreting key
     performance measurements.

g Performance measurements must be timely.
      4 Timeliness of control measurements are the most crucial.
      4 Measurements must be driven by user’s needs.

g Analyzed on both a micro and macro basis.
      4 The best measurements can be rolled up meaningfully in hierarchies to provide the
           “big picture” as well as detailed looks at processes.

g Cannot be easily manipulated.
      4 A classic example of an easily manipulated measure is “Days since last accident”.
      4 We should count the knots on foreheads or dents in equipment instead.

Services Pricing:

Key Indicator development is dependent on staff interviews and reports on business processes, it is hard to predict project cost without a discussion of project scope and key objectives. After this conversation, we develop a "Scope of Work" document that includes Project Objectives, Project Deliverables, Timeline and Project Cost estimates. This "scoping" work is done free of charge so that there is no risk to our client.

Kiometer™ Reporting is priced by indicator or piece of equipment tracked with a monthly minimum charge for setup. We would be happy to discuss the details on a client-by-client basis since each client's situation is different.

No matter the activity, we stand behind our money back guarantee below. Please call for a quote.

Our Money Back Guarantee:
"We guarantee that we will locate savings opportunities in excess of our fees or
THERE IS NO CHARGE."
(On average, we find 8 - 12 times our fees in savings. We are confident of finding savings!)

As a technology-based society, we have become very adept at collecting data — mountains of data, but very little of it is USEFUL INFORMATION. We have discovered a way to actually illuminate data so that you can “see” it in a way that leads to meaningful decisions.

A typical Kiometer Report:

Kiometers™ are bull’s-eye graphs illustrating the supporting data and they have these features:

      4 Kiometers can be used on ANY key business indicator or measure of success.

      4 Kiometer Reports summarize ALL DATA, but highlight ONLY the PROBLEM UNITS.

      4 Complex data relationships are simplified by our “TAILORING” (through analysis and programming) of your
        data and environment.

      4 Kiometer Reports can span MULTIPLE DATA SOURCES to produce an integrated view of performance.

      4 DISSIMILAR MEASUREMENTS can be illustrated on the SAME Kiometer™. For example, three assets
      may have different optimal cost targets ($3.54 per hour, $.72 per mile and $1.49 per case), but with Kiometer
      scoring, all can be shown on the same Kiometer.

      4 Optimal scores (the 5 ring) are SET PROGRAMMATICALLY so resetting the target to meet changing goals
      is relatively easy.

      4 Kiometer Reports can be published on our Web site and made available by password control for
        INSTANEOUS, PROTECTED ACCESS.

Using Kiometers™

Kiometer™ Reports are packed with information, but are presented in a form that makes it easy to identify the items that need attention. For example, the Kiometer™ below summarizes the effective (or not) utilization of 8 pieces of material handling equipmet - 2 lift trucks (LT), 3 trucks (Trk), and 3 pickup trucks (PTrk). The performance scoring allows for disparate utilization scales (miles for the trucks & hours for the lift trucks) to be shown on the same graphic.

Also, the color, problem highlights, and Potential Savings allows the reader to quickly determine 1) the general health of the location / department / entity (color), 2) how many problem units there are (@'s), and 3) the size of the savings opportunity at that location / department / entity.

Look at the complete report above. Of the 81 pieces of equipment in the six departments of XYZ Corp, which department and which units would you concentrate on to gain maximum benefit of your fleet management efforts? Certainly you would look at most of the units in the Service & Warehouse department to capture $87,000 of cost reduction. Then, you would look at the 8 units in the Shipping department to save an additional $71,000. Sure beats crawling through piles of green-bar reports and utilization logs.

To get a better understanding of the parts of a Kiometer, see the diagram below.

The Anatomy of a Kiometer™

To get further information about how Kiometer Reporting can work for you,
please call or write... (Contact Us).